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Diversity & Inclusivity

The path of diversity and inclusivity (D&I) is a journey and requires a mindset of always learning, openness to transformative change, and vulnerability to not only trust but lean into the process.

At FreshBooks, we welcome those who have the courage to change, the heart to trust, and the energy to lead and build a diverse and inclusive workplace - for now and in the future.

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Our D&I Framework

We’re proudly committed to creating equitable opportunities and promoting inclusive practices in all that we do. This commitment is realized through our D&I framework, which is made up of three pillars: Our Team, Our Market, and Our Community.

Our Team

To foster and promote an equitable and inclusive environment where FreshBookers can thrive.

Our Market

To create a conscious framework that reinforces our D&I philosophy and makes the world of small business ownership more equitable.

Our Community

To use our influence, goodwill, and resources to serve the communities we live in by eliminating inequalities and contributing to positive growth.

Execute
Extraordinary
Experiences
Everyday

FreshBooks Culture

At FreshBooks, our philosophy is to Execute Extraordinary Experiences Everyday. This permeates into everything we do, starting with the way we build community and culture within our company.

The foundation of our culture is defined by our PORCHFEST values, and is cultivated by our employees. FreshBooks’ collaborative team environment makes space for everyone to participate in groups and activities as much or as little as they want.

Our D&I Journey

D&I took shape at FreshBooks as a grassroots movement (we call it DIBs!). While diversity & inclusivity in the company continues to evolve, our drive and intent to continuously learn, grow and improve has not wavered.

2014

The Diversity Committee was created as a grassroots initiative.

2015

Hosted our first annual Girls Learning Code camp.

2017

Partnered with Feminuity, led by Dr. Sarah Saska, to develop and lead the creation of our first biennial D&I demographics and culture survey.

2018

Developed a D&I 3-year strategy/action plan including formal budget allocation.

2019

Updated internal reporting and resolution process, launching our first confidential reporting platform AllVoices.

2019

Launched Foundational Diversity training workshop for all FreshBookers, in partnership with Dr. Sarah Saska and her team at Feminuity.

2020

Improvements to our Parental Leave benefits were implemented.

2020

Creation of several affinity groups: B.E.N (Black Employee Network) @ FreshBooks, 2SLGBTQIA+ FreshBookers, and Women @ FreshBooks to promote employee engagement.

2021

Product Accessibility Project team formed. Since established, the team has worked to improve our product compliance score from 78% (2021) to our current mark of 91% (2022).

2022

Creation of our inaugural Senior Manager, Diversity, Inclusivity, and Belonging position with an organizational focus.

Today

Still listening, learning, and growing.

Our D&I Journey

D&I took shape at FreshBooks as a grassroots movement (we call it DIBs!). While diversity & inclusivity in the company continues to evolve, our drive and intent to continuously learn, grow and improve has not wavered.

Join Our Global Team

FreshBookers work across the globe - wherever there are business owners. And while some work fully remote, there's always the option to get together to share ideas, align as a team, or just hang out at one of our Clusters.

Listed below are all the countries we have Clusters in - and where we try to hire employees from.

Canada
  • Vancouver
  • Calgary
  • Hamilton
  • Kitchener-Waterloo
  • Toronto
Mexico
  • San Luis Potosi
Netherlands
  • Amsterdam
Croatia
  • Zagreb